INDUSTRY FOCUS
Dental & Healthcare Clinics
Connect clinic visibility, patient enquiry workflows and management information with a defined business priority.
BUSINESS PRIORITIES
Start with the challenge that matters.
Enquiry and appointment workflow clarity
Marketing measurement and management reporting
Illustrative scenario only. Not a client engagement or evidence of results.
A workflow to explore in this setting.
Organising a non-clinical supplier or administrative enquiry before an approved response.
Boundary and human review
Begin with non-clinical information. Patient records, clinical decisions and regulated workflows require a separate assessment and are not assumed in scope.
Possible evaluation measures
Completeness, administrative handling time and review exceptions. Establish definitions and a baseline before any pilot; no improvement is assumed.
SUPPORTING CAPABILITIES
Local Business Marketing
Align local search presence, website content and enquiry paths with the area and customers a business serves.
Explore serviceSearch Engine Optimization (SEO)
Review a website's discoverability and define technical, content and local search improvements for agreed pages.
Explore serviceProcess Mapping & BPMN 2.0
Document an agreed business workflow with clear activities, decisions, roles and handoffs using BPMN 2.0 where appropriate.
Explore serviceManagement Dashboards
Design management views that make agreed performance measures, trends and exceptions easier to review.
Explore serviceDiscuss your operating context.
Confirm the scope, delivery availability and responsibilities for your business.
How a workflow is reviewed and scopedAlso explore SIGMA Solutions